If something went wrong, tell us plainly.

We want complaints to reach a person who can investigate the record, explain what happened, and identify the next step.

How to submit a complaint

Email customerserviceddloan@gmail.com. Include your full name, phone or email on the account, application or loan reference, the date of the issue, what happened, and the outcome you want.

What happens next

We will acknowledge the complaint, review the relevant account or transaction records, and respond with an explanation or a request for more information. Keep the email thread and any supporting documents.

Urgent account concerns

If you suspect account takeover, payment fraud, or an incorrect debit, contact us immediately and change your password if you can. Do not send your password or one-time code by email.

Escalation

If you are not satisfied with the response, reply to the complaint thread and ask for escalation. Any applicable external escalation route will depend on the company’s licence, partner arrangements, and the nature of the complaint.