Who can apply?
Eligibility depends on the active product, your information, affordability checks, and the approval process. Creating an account does not guarantee approval.
QUESTIONS, ANSWERED
Useful answers before you move.
A short guide to the questions borrowers ask most. If your question is about a specific offer or account, contact the DD team so we can check the right record.
How long does review take?
Timing depends on whether your information and documents are complete and whether additional approval is needed. Your account will show the next action.
Can I change my application?
Contact support before accepting an offer. Once terms are accepted or funds are disbursed, changes may require a formal servicing review.
How do I repay?
Use the repayment instructions shown in your account and keep your transaction reference. Contact DD if a payment is not reflected as expected.
What if I cannot pay on time?
Contact the team before the due date. Early communication gives us the clearest opportunity to explain available next steps.
How do I make a complaint?
Email customerserviceddloan@gmail.com with your name, account or application reference, what happened, and the resolution you are seeking.